Terms & Conditions

01 Agreement to these terms

These Terms & Conditions ("Terms") form a binding agreement between you ("you," "Client") and Thelaywala ("Thelaywala," "we," "us," or "our"), a registered LLC (PSEB Certified) based in Austin, Texas.

By using our website, submitting an order, or engaging us for any service, you agree to these Terms. If you are entering into this agreement on behalf of a company or other entity, you confirm that you have the authority to bind that entity. If you do not agree, please do not use our website or services.

These Terms work alongside any written proposal, scope of work, quote, or order form ("Order") we agree with you. Where an Order and these Terms conflict, the Order controls for that engagement. Our handling of personal information is described in our Privacy Policy.

02 Key terms

03 Our services

Thelaywala designs, builds, and supports digital systems for businesses, including automations and workflows, AI agents and chatbots, voice agents, CRM integrations, custom dashboards, websites and applications, and marketing campaigns. The specific Services for your engagement are defined in your Order.

We may decline, pause, or end work that is unlawful, that we are not able to perform, or that falls outside an agreed Order. Estimated timelines are good-faith estimates and may change based on scope, your responsiveness, and third-party dependencies.

04 Plans & hours

Our retainer plans are based on a fixed number of working hours per month. Every plan includes access to all of our Services — the hours included are the only difference between plans.

Included hours apply to the billing month in which they are purchased and, unless your Order states otherwise, do not roll over to later months. Work beyond your included hours may be quoted and agreed separately before we proceed. We may update plan names, fees, and inclusions from time to time; any change applies to your next billing cycle, not the current one.

05 Orders, quotes & payment

1. Placing an order. You can engage us through our order form or a written proposal. An engagement begins once we both confirm the Order and the first payment is received.
2. Fees. Retainer fees are billed monthly in advance. Project or one-off work is billed as set out in the Order. Unless stated otherwise, fees are in U.S. dollars and exclusive of any taxes, duties, or bank/processing charges, which are your responsibility.
3. Payment. Payment is due on the dates stated in your Order or invoice. We may pause or suspend Services on overdue accounts after reasonable notice.
4. Refunds. Because Services are delivered as work and time, fees for work already performed are non-refundable unless your Order says otherwise or applicable law requires it. Unused included hours are not refundable.

You can review current plans and place an order at order.thelaywala.com.

06 Third-party tools & costs

Building and running your systems often requires third-party tools and platforms — for example AI model providers, CRMs, automation and hosting platforms, messaging services, and advertising platforms. Unless your Order states otherwise:

• Subscription, API, usage, and advertising costs for third-party tools are billed separately and passed through to you at cost;
• These tools are provided under their own terms and privacy policies, which you are responsible for accepting; and
• We are not responsible for the availability, pricing changes, outages, or actions of third-party providers, though we will work with you to find reasonable alternatives where needed.

07 Your responsibilities

To deliver the Services, we rely on your cooperation. You agree to:

• provide accurate information, content, and the access or credentials we reasonably need;
• give timely feedback, approvals, and decisions so work can progress;
• ensure you have the rights and permissions for any Client materials you provide;
• maintain your own backups and keep your account credentials secure; and
• use the Deliverables in compliance with applicable laws and any third-party terms.

Delays or inaccuracies in what you provide may affect timelines and costs, and are not our responsibility.

08 Delivery & revisions

We deliver work through agreed milestones with regular check-ins and updates. Revisions within the scope and hours of your Order are included; substantial changes to scope are treated as new work and may be quoted separately.

Unless your Order sets a formal acceptance process, Deliverables are considered accepted when put into use or when you do not raise a reasonable, scope-related issue within a stated review period.

09 Ownership & intellectual property

We build to be owned by you — no vendor lock-in. Subject to full payment of all fees due for an engagement, we assign to you the intellectual property rights in the custom Deliverables created specifically for you under that Order, and you own the resulting systems, code, and configurations in your own accounts and infrastructure.

The following are excluded from that assignment and remain ours or their respective owners':

• Pre-existing materials — our tools, templates, libraries, frameworks, and know-how that existed before, or independently of, your engagement. We grant you a non-exclusive license to use these as part of your Deliverables.
• Third-party components — software, platforms, and assets owned by others and used under their own licenses.

Until all fees are paid in full, intellectual property in the Deliverables remains with us. With your permission, we may reference our work and describe it in general terms in our portfolio and marketing; we will not disclose your confidential information in doing so.

10 Confidentiality

Each party may receive confidential information from the other. Both parties agree to keep such information confidential, to use it only to perform or receive the Services, and to protect it with reasonable care. This does not apply to information that is public through no fault of the receiving party, already known, independently developed, or required to be disclosed by law.

11 Acceptable use

You agree not to use our website, Services, or Deliverables to:

• break any law or regulation, or infringe the rights of others;
• send unlawful, deceptive, or unsolicited bulk communications;
• build or operate systems intended to harass, defraud, or harm others; or
• misuse third-party platforms in violation of their terms.

You are responsible for how the Deliverables are used once they are in your control, including compliance with marketing, messaging, AI, and data-protection rules that apply to your business.

12 Warranties & disclaimers

We provide the Services with reasonable skill and care. Beyond that, and to the fullest extent permitted by law, the website, Services, and Deliverables are provided "as is" and "as available," without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

AI systems and automations can produce inaccurate, incomplete, or unexpected outputs and depend on third-party models and data. We do not warrant that the Services or Deliverables will be uninterrupted, error-free, or will achieve any particular business result. You are responsible for reviewing outputs before relying on them for important decisions.

13 Limitation of liability

To the fullest extent permitted by law, Thelaywala will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or business, arising out of or relating to the Services, even if advised of the possibility of such damages.

Our total aggregate liability arising out of or relating to an engagement will not exceed the total fees you paid to us for that engagement in the three (3) months immediately before the event giving rise to the claim. Nothing in these Terms excludes liability that cannot be excluded by law.

14 Indemnification

You agree to indemnify and hold harmless Thelaywala and its team from claims, damages, and reasonable costs arising from your Client materials, your use of the Deliverables, your breach of these Terms, or your violation of any law or third-party right.

15 Term & termination

Retainer plans run month to month unless your Order states otherwise. Either party may cancel an upcoming month with reasonable written notice before the next billing date; fees already paid for the current month are non-refundable, and you keep access to Deliverables paid for in full.

Either party may terminate immediately if the other materially breaches these Terms and does not cure the breach within a reasonable time after notice. On termination, you will pay for Services performed up to the termination date. Sections that by their nature should survive — including ownership, confidentiality, disclaimers, limitation of liability, and indemnification — survive termination.

16 Governing law & disputes

These Terms are governed by the laws of the Islamic Republic of Pakistan, without regard to its conflict-of-laws rules, and the courts of Austin, Texas will have jurisdiction, unless your Order specifies a different governing law or dispute-resolution process. Before starting any formal proceeding, both parties agree to first attempt to resolve the dispute in good faith by contacting each other directly.

Note for clients outside Pakistan: nothing in this section removes any mandatory consumer protections you may have under the laws of your own country or state.

17 Changes to these terms

We may update these Terms from time to time to reflect changes in our Services, technology, or legal requirements. When we do, we will revise the "Last updated" date above. Changes apply going forward; the version in effect when you place an Order governs that engagement unless we agree otherwise in writing.

18 Contact

Questions about these Terms or an engagement? We're happy to help.